Faqs
Have Questions?
Kindly run through the FAQs below if you are not very familiar with the functioning of the app.
You can Enroll for an account by hitting ‘Get started’ when you launch the app for the first time entering your number on the app welcome page and, this is to be done only once submit the registration information; if you wish to update your details, access it in the profile option of menu in the top. You can review the terms and conditions in menu too.
You can only cancel the order untill the order is not shipped. you can contact us on our 09324643792 or can email us on admin@dhakads.global
A: No, Registration on dhakads.global is absolutely free.
A: We deliver to more than 29,000+ Pincodes all over INDIA.
Ahh don’t worry y’all because of your support, love and faith, we plan to blanket even more locations under our service!
A:The welcome page on app will not give you access unless until you provide us details, our database is secure and is owned by google, we do not share your details with anyone and your data is completely safe for us only registered shoppers will be able to checkout and place orders.
Well, same address is okay! but each email address and contact phone number can only be associated with
one Dhakads account
Definitely! In the ADDRESS Section under the PROFILE Tab, hit edit details or else you can add another
address and you are good to go.
Each email address and phone number can be associated with one Dhakads account only
Yep, we do process the importance of time and the toil involved in shopping jewellery. All the members in a
family can have the same address provided the email address and phone number associated with the
accounts are unique.
Payment
You can pay for your order on dhakads.global using the following modes of payment.
Online We use a secure Razorpay gateway for accepting payments to read their T&C,
visit: https://razorpay.com/terms/ : Credit and debit cards (VISA / Mastercard /
Rupay, via wallets, UPI, net banking.
There are no hidden charges. There is no VAT. However, GST will be applicable as per
Government Regulations.
Yes it is absolutely safe to use your card on dhakads.global . A recent directive from RBI
makes it mandatory to have an additional authentication pass code verified by VISA
(VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while
paying online using visa or master credit card. It means extra security for customers,
thus making online shopping safer, Razorpay is our gateway and is among one of the
most trusted in India.
If we are not able to deliver all the products in your order and you have already paid
for them online or you are unsatisfied the items shall be replaced immediately within
2-3days. Should you want it to be credited to your bank account please contact our
customer support team and we will refund it back on to your card.
Once you click on checkout you will be prompted to select delivery slot and payment
method. On the payment method page there is a box where you can enter any Evoucher/ coupon code that you have. The amount will automatically be deducted
from your invoice value.
The menu opens up My Profile is the section you reach after you log in at
dhakads.global and update your contact details
You need to do a Login with OTP received on your Sim card, no fuss of remembering
dull old passwords all your details are for one time fill and remain safe in our
database.
My Orders allows you to track your active orders as well as see your order history
This enables you to shop quickly and easily in future.
If you have placed an order and for any reason whatsoever decide to cancel the order, it is only possible to cancel it up to order is not shipped. Upon Shipment of the order it can only be returned.
If the product is damaged/broken, a new replacement only for that product will be offered and not the other products included in that order within 24 hours. If not fulfilled, however, we would refund the amount within four working days.
Contact us
If your query is of urgent nature and is different from the set of questions then please contact us at:
...
Reach Us
Location :
Address:- G-24/b shantinath shopping center, near new-era signal, s.v.road, malad west, mumbai-400064
Email :
dhakadsinfo@gmail.com